STANDARD SHIPPING

If you’re reading this, you either:

1) want to find out more information on your recent order- and in that case, THANK YOU! - OR –

2) are about to place an order with us which might be the best decision you’ve made all day.

 

USPS Priority MAIL

  • $7
  • 1-3 Business Days

 

USPS Priority Express Mail

  • $30
  • 1-2 Business Days

 

Once your items have been carefully wrapped, packaged and sent out, you’ll receive a confirmation email with tracking details for the most current status information.

Unfortunately, shipping is not available on weekends or holidays- everybody needs a day off every once in a while.

 

INTERNATIONAL SHIPPING

 

USPS Priority Mail International

$40

6-10 Business Days

 

USPS EXPRESS Priority Mail International

$65

3-5 Business Days

 

Customs and Taxes

Your order may be subject to custom fees or taxes, which are levied once a shipment reaches your particular country. The amount for custom fees and taxes is 20% of the dollar amount of your purchased products. However, the amount does depend on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown.

Edge of Urge is not responsible for any customs and taxes applied to your package. You will be responsible for paying these additional
charges for customs clearance. We must declare all items at their purchased and cannot change this amount to lower custom fees.

If you refuse your package, you are responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If you return the package to Edge of Urge, this amount will be deducted from your merchandise refund. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.

 

 

 

 

IN STORE POLICY:

Non-sale items purchased in store can be exchanged for store credit within 10 days of original purchase.

ONLINE RETURNS & EXCHANGES

Non-returnable Items:

- Underpinnings

- Sale or Clearance Items

Non-sale items purchased online may be returned or exchanged within 15 days of the delivery date.  If you are exchanging your items for another size or a different item, we will send you a complimentary, free return label.  If you are returning the item for a refund, you will be responsible for the shipping cost back to Edge of Urge.

All returned items must include their original packaging, tags and accessories, must be in un-worn, mint condition. Items that do not meet the criteria will be sent back to the customer along with an explanation.

 

EXCHANGES

  • Edge of Urge offers FREE exchanges for non-sale items with USPS Return label.  
  • Due to the limited quantities of some of our items, if you would like to exchange an item on your order, go ahead a place a new order for the size you need.
  • Contact customer service with your new order number and we will refund the USPS Priority Shipping cost after the exchange order has shipped.
  • Once the return is processed, you will receive an email notification. Please allow up to 3-5 business days for the refund to show up on your billing statement.
  • If you'd like to exchange a sale item for another size, you will be responsible for the shipping cost back to Edge of Urge.

 

RETURNS

  • Unfortunately, we do not currently offer free returns.
  • If you are returning the item for a refund, you will be responsible for the shipping cost back to Edge of Urge.
  • Once the return is processed, you will receive an email notification. Please allow up to 3-5 business days for the refund to show up on your billing statement.

 

INTERNATIONAL RETURNS

  • Unfortunately, we do not currently offer free returns on international orders.
  • If you are returning the item for a refund, you will be responsible for the shipping cost back to Edge of Urge.
  • Once the return is processed, you will receive an email notification and it may take up to 3-5 business days for the refund to show up on your billing statement.