The clip came in cracked. It was no fault of theirs for not spotting it, you couldn’t tell by looking. My first email wasn’t returned but when I messaged a second time, they were apologetic and prompt in sending me a replacement. And I do appreciate that communications are with real humans.
I have been eyeballing this hair clip for months, and finally decided to treat myself. Is it expensive for a hair clip? Yep. Was it worth the splurge? You betcha! Solid construction, cute packaging, bonus gift, and quick shipping. Absolutely worth it, and I got three compliments the first time I wore it. If you're on the fence, take the plunge dude!