Holiday 2021

How long will it take to fulfill my order?

    • As you can probably guess, this is our busiest time of year but we promise we are working tirelessly to fulfill your orders. We usually fulfill orders within two business days but it could take 3-5 business days. If you are not seeing any movement on your order after this time has passed you can reach out to us at ask@edgeofurge.com to request the status of your order. 

Should I expect shipping delays?

    • The short answer is yes. As much as we wish we could play Santa and hand deliver your orders personally, we simply don't have the manpower to do so! We rely heavily on our amazing mail carriers to do that job for us and the fact of the matter is they will be slammed this holiday. The sooner you are able to place your orders for this holiday, the better. Of course your package may be delivered exactly as expected but it is also possible your package will encounter delays. 
    • As a way to help ease your mind, we have installed the option for you to add Route package protection to your order. We HIGHLY recommend doing so leading into the holidays. If you purchase Route package protection, your order will be protected against loss, damage, and theft. We hope this isn't necessary, but if you encounter any issues with your order, you can file a claim with Route and they will take the issue from there! 

When is the shipping deadline for my package to arrive for Christmas?

    • The official USPS holiday deadlines are as follows:
      USPS First Class: December 16th, 2021
      USPS Priority: December 17th, 2021
      USPS Priority Express: December 20th, 2021
    • We HIGHLY recommend placing your orders before these dates to account for any possible shipping delays. 

Shipping

When will my order ship?
    • Please know that we begin to work on fulfilling your order as soon as it is possible for us to get to it! No one likes a looming to-do list, so we do our best to fulfill orders within two business days but during higher volume times please allow 3-5 business days for fulfillment. We are a small team so there are rare occasions where it may take longer to fulfill your order. You will receive an initial email confirmation of your order and you will receive another email once your order has shipped which will include tracking information. If you have any questions please contact us at ask@edgeofurge.com

How much does shipping cost?

Shipping option

Estimated delivery time

Price

First Class  
Orders up to $150

1-5 business days

$5

First Class 
Orders $150 and over

1-5 business days

FREE

Priority Mail 

1-3 business days $10

Priority Express

1-2 business days $20
    • A quick note: We ship items from our Wilmington Edge of Urge, Raleigh Edge of Urge, as well as Unlikely Professionals. If your order includes items from two of these locations then shipping would be the selected rate x2. This is likely the reason you may see such variation from order to order in your shipping cost.
    • Additionally we now offer package protection through Route! Route protects your package from loss, damage, and theft and is available as an add-on to your order at checkout. Route charges 2% of your order total (minimum of $0.98). We HIGHLY recommend this add-on to your purchase particularly through the holiday season. If you encounter loss, damage, or theft of your package and have purchased Route package protection you will be able to resolve your issues and file a claim directly through Route. 
What mail carrier will deliver my package?
    • We work mostly with USPS and UPS for the delivery of our packages. 90% of our orders ship with USPS but occasionally the size and weight of a package will require the use of UPS.
Does Edge of Urge ship internationally?
    • We have temporarily paused international shipping at this time. We hate to do this, but feel it is in the best interest of our customer experience to pause international shipping at this time as we have encountered numerous issues with delays and lost packages in the recent months as a result of service disruptions with our mail carriers. 

Lost or delayed package?

    • We are so sorry you are experiencing this and understand how frustrating this can be! We have found the fastest and easiest way to get to the bottom of a shipping issue is to contact the shipping company directly as they can provide more detailed information regarding the whereabouts of your package. It is possible the shipping company has accidentally marked the package as delivered or they may be trying to contact you to finalize the delivery. Additionally, if your package is being delivered via USPS you can call 1-800-ASKUSPS to have them geolocate your package. 
    • We cannot be held responsible for lost and stolen packages as this is in control of the mail carrier, and will not refund or replace your order. If your package has been lost or stolen, please contact the carrier to file a claim. Unfortunately, we cannot file a claim on your behalf because they require personal information we do not have access to for your safety. If you have purchased Route package protection, you can file a claim with them directly to resolve any issues. 
Where is my tracking information?
    • After you have placed an order, you will receive an order confirmation email to the email address you provided at checkout. As soon as we have packed up your items to be shipped, you will receive another email indicating which items have shipped along with a tracking number for the package. Don’t see all the items in your order listed in the tracking email? Don’t fret! Our online store pulls inventory from all three of our locations so those items will ship separately and you will be notified via email with the tracking information for those items as soon as they have been shipped. 
    • If you haven't received any email correspondence from us after you've placed an order, it is possible your email address was entered incorrectly at checkout. We are human and we all make mistakes! Feel free to contact us via ask@edgeofurge.com to confirm your order along with your email address. We can always update your email and resend any correspondence regarding your order to the correct email address. 

Can I place an order online for in-store pickup?

    • Yes! We offer in-store pickup orders online but only if 100% of the items in your order are being sourced from the same store. We have three separate store locations so sometimes in-store pickup may not appear as a shipping option at checkout. If you are curious to know where the products will be sourced from, you can go to the product page for the items you are interested in and view the availability at each of our store locations. As long as each of the items has availability at a single store location, in-store pickup will be offered to you at checkout. 

I want to place an order to pickup at the store location closest to me but that option is not listed under the local pickup section. 

    • Our online store pulls inventory from our Edge of Urge stores in Wilmington and Raleigh, as well as Unlikely Professionals as our stores carry different inventory from one another. In order for local pickup to be a delivery option at checkout 100% of the items in your order must be sourced from a single location, otherwise our website will not offer local pickup. If you like, you can leave us a note at checkout requesting that any items available at the closest location can be set aside for you to pickup. We will do our best to fulfill the items for you as requested and we can refund any shipping costs incurred at checkout if pickup can be accommodated for your items. 


 

Returns + Exchanges

What is your return policy?

    • IN-STORE PURCHASES: We are happy to accommodate an exchange or offer store credit within 10 days of the original purchase. The items must be in new condition with all original packaging and tags in tact. Please note all sale items, undergarments, opened cosmetics and consumables, and face masks are final sale. We can refuse a return if the above listed criteria is not met. 
    • ONLINE ORDERS: Any item purchased online can be returned within 15 days of the delivery date and you will be responsible for providing the return shipping to our store. Please note all sale items, undergarments, opened cosmetics and consumables are final sale. 
    • Please email ask@edgeofurge.com to notify us of any return so we can be on the lookout for it at our stores. 
    • Returns can be mailed to:
      Edge of Urge
      215 E Franklin St
      Ste 110
      Raleigh, NC 27604
    • The items must be returned in new condition with all original packaging and tags in tact. Items that do not meet this criteria will be subject to a 30% restocking fee. 
Can I return an item I got on sale?
    • All sale items are final sale and are not eligible for return or exchange. 
Can I return my order in store?
    • Yes! If you find yourself near one of our shops, we are happy to complete a return or exchange in store as long as it meets our return guidelines listed above and is within the aforementioned timeline.
Can I exchange my order?
    • We do not currently offer exchanges on online orders. We are happy to accept a return as long as it follows the guidelines listed above for returns. As soon as we have received your return in store, we will process your refund. If you are interested in an exchange we highly recommend placing a new order immediately as our products are often small batch and may not be restocked in the future. If you place a new order to replace an order you are returning, please email us at ask@edgeofurge.com to notify us and we will be happy to refund the shipping cost on your new order. Thank you for understanding. 
Can I return my gift?
    • Of course we hope you love any gift from our shops but understand there may be reasons to seek the return of a gift. So we are happy to offer store credit for any gifted items as long as the meet the guidelines listed above. 
My item(s) were damaged or defective 
    • Oh no! We are so sorry about that! Of course, we will do our best to rectify the situation. Please reach out to us via email at ask@edgeofurge.com with any details and photos as well as the original order number. Hopefully we still have the item in stock in which case we will provide a return shipping label if necessary and reship the replacement product free of charge. If the item is no longer available, we will issue a refund for the damaged or defective goods.


 

Orders + Payment

I want to order a gift and have it sent to the recipient
    • Great, we love assisting in your gift-giving! We simply request that you add the complimentary gift wrapping to your cart so we know to wrap up the items for you! Don’t worry, we won’t include a receipt and we will be sure the prices are not included anywhere on the items. Additionally, you can leave a personalized note at checkout and we will be sure to include that with the gift as well!
I need to change my shipping address 
    • If your order has not yet shipped, please contact us as soon as possible via email at ask@edgeofurge.com with your order number as well as the desired shipping address. 
    • Unfortunately, if your order has already been shipped there is no way for us to intercept the package and change the shipping address. If the address includes an error, the package will likely be returned to sender at which point we would contact you upon receiving the package to determine how you would like us to proceed. 
What methods of payment do you accept?
    • We accept Visa, Mastercard, American Express, Discover, ApplePay and installments with ShopPay
I entered my billing information and clicked “pay now” but i’m not sure if my order processed. How can I know that my order was placed? 
    • You should see an order confirmation screen after you click “pay now”. Sometimes our tech glitches and you may not see this screen, so check your email for an order confirmation. The order will not have processed unless you receive a confirmation email from us containing your order number. 
I tried to place an order and the payment was declined but I see a transaction listed on my bank account. Did the order process?
    • Your payment must be accepted in order for your order to process. You will receive an email order confirmation including an order number if the payment was accepted and the order processed. If the payment was declined, the transaction listed on your bank account is typically pending and will disappear after a certain amount of time based on your bank. If you have further questions regarding the status of the transaction, please contact your bank. 



Discounts + Gift Cards

Can I apply multiple discounts to my order?
    • We can only accept one discount/offer code per order. 
I forgot to use my discount code, can I have it applied to my order?
    • We are happy to apply a discount to your order after it has been placed. Please contact us with your order number and the discount code so we can apply the code to your order. You will be refunded the difference to your original payment method
Can I get a price adjustment?
    • We do not offer price adjustments at this time. 
Where can I use my Edge of Urge gift card?
    • Your Edge of Urge gift card is redeemable online at edgeofurge.com, in store at Edge of Urge in Raleigh and Wilmington, as well as our Men’s store Unlikely Professionals!
Does my gift card expire?
    • Good news! There is no expiration date on your gift card! 
How do I use my gift card online?
    • Proceed to the checkout page and copy your 16 digit gift card code into the provided gift card or discount code box and click “apply”.
I want to order a physical gift card to send to someone. 
    • Unfortunately we do not have a way to offer physical gift cards via our website at this time. We suggest sending the e-gift card to yourself via email and printing the gift card to give to your loved one!


 

Contact 

Customers

    • Please feel free to email us at ask@edgeofurge.com with any inquiries
    • Edge of Urge, Raleigh: (919) 827-4000
    • Edge of Urge, Wilmington: (910) 762-1662

Makers

    • Please reach us via email at ask@edgeofurge.com

 




We hope your question has been answered here and if not, please feel free to send us your question here!