FAQs
Shipping
When will my order ship?
Please know that we begin to work on fulfilling your order as soon as it is possible for us to get to it! No one likes a looming to-do list, so we do our best to fulfill orders within two business days but during higher volume times please allow 3-5 business days for fulfillment. We are a small team so there are rare occasions where it may take longer to fulfill your order. You will receive an initial email confirmation of your order and you will receive another email once your order has shipped which will include tracking information. If you have any questions please contact us at support@edgeofurge.com.
What mail carrier will deliver my package?
We work mostly with USPS and UPS for the delivery of our packages. 90% of our orders ship with USPS but occasionally the size and weight of a package will require the use of UPS.
Can Edge of Urge ship to military bases?
Although most military bases appear to have a U.S. address, we are not able to ship to military bases at this time. This includes APO/FPO/DPO addresses.
My package was returned to sender. What happens next?
- It happens! This is at the discretion of the mail carrier and can occur for many reasons. If you notice your package is being returned to sender via the tracking information, feel free to send us an email to support@edgeofurge.com and we'll keep an eye out for your package.
- If you would like us to resend your package, you will be charged for the applicable shipping fees. Once the invoice for a re-ship has been paid, we will resend your package. Please note: free shipping only applies to the first shipping attempt.
- If your package arrives at our shops via returned to sender, we will reach out via email to ask if you'd like us to resend your package. If we do not hear from you within 30 days, we will refund your original form of payment for the amount of the items in your order - shipping costs will not be refunded.
Can I place an online order for in-store pickup?
- Yes! We offer in-store pickup orders online but only if 100% of the items in your order are being sourced from the same store. We have two separate store locations so sometimes in-store pickup may not appear as a shipping option at checkout. If you are curious to know where the products will be sourced from, you can go to the product page for the items you are interested in and view the availability at each of our store locations. As long as each of the items has availability at a single store location, in-store pickup will be offered to you at checkout.
- PLEASE NOTE: You must pick your order up within 3 months of the purchase date. After that time, your items will no longer be available and we will NOT issue a refund.
How much does shipping cost?
Please note: We ship items from two Edge of Urge locations. If your order includes items from both of these locations then shipping would be the selected rate x2. This is likely the reason you may see such variation from order to order in your shipping cost.
- Ground advantage orders up to $150 (1-5 business days): $7
- Ground advantage orders over $150 (1-5 business days): FREE
- Priority Mail (1-3 business days): $12
- Priority Express Mail (1-2 business days): $50
Does Edge of Urge ship internationally?
We have temporarily paused international shipping at this time. We hate to do this, but feel it is in the best interest of our customer experience to pause international shipping at this time as we have encountered numerous issues with delays and lost packages in the recent months as a result of service disruptions with our mail carriers.
My package is lost or delayed
- We are so sorry you are experiencing this and understand how frustrating this can be! We have found the fastest and easiest way to get to the bottom of a shipping issue is to contact the shipping company directly as they can provide more detailed information regarding the whereabouts of your package. It is possible the shipping company has accidentally marked the package as delivered or they may be trying to contact you to finalize the delivery. Additionally, if your package is being delivered via USPS you can call 1-800-ASKUSPS to have them geolocate your package.
- Once your package has been scanned in with the mail carrier, we do not have any additional insight into the whereabouts of your package outside of the provided tracking number. We are not responsible for any delays that occur while your package is with the mail carrier.
I want to place an online order for pickup at the store location closest to my but that option is not available
Our online store pulls inventory from our stores in Raleigh and Wilmington as our stores carry different inventory from one another. In order for local pickup to be a delivery option at checkout 100% of the items in your order must be sourced from a single location, otherwise our website will not offer local pickup. If you like, you can leave us a note at checkout requesting that any items available at the closest location can be set aside for you to pickup. We will do our best to fulfill the items for you as requested and we can refund any shipping costs incurred at checkout if pickup can be accommodated for your items.
Returns & Exchanges
What is your return policy?
- IN-STORE PURCHASES: We are happy to accommodate an exchange or offer store credit within 10 days of the original purchase. The items must be in new condition with all original packaging and tags in tact. Please note all sale items, undergarments, opened cosmetics and consumables, and face masks are final sale. We can refuse a return if the above listed criteria is not met.
- ONLINE ORDERS: Any item purchased online can be returned within 15 days of the delivery date and you will be responsible for providing the return shipping to our store. Please note all sale items, undergarments, opened cosmetics and consumables are final sale.
- Please follow the instructions here to begin your online return.
- If mailing your return back to our store, we highly recommend including insurance on your package as we cannot be held responsible for any damages that may occur in transit.
- Returns can be mailed to:
Edge of Urge
215 E Franklin St
Ste 110
Raleigh, NC 27604 - The items must be returned in new condition with all original packaging and tags in tact. Items that do not meet this criteria will be subject to a 30% restocking fee. Shipping costs are not refundable.
Can I return an item I bought on sale?
All sale items are final sale and are not eligible for return or exchange.
Can I return my online order in store?
Yes! If you find yourself near one of our shops, we are happy to complete a return or exchange in store as long as it meets our return guidelines listed above and is within the aforementioned timeline.
Can I return a gift I received?
Of course we hope you love any gift from our shops but understand there may be reasons to seek the return of a gift. So we are happy to offer store credit for any gifted items as long as they meet the guidelines listed above.
My item(s) arrived damaged or defective
- Oh no! We are so sorry about that! Of course, we will do our best to rectify the situation.
- If your item arrived damaged, please reach out to us at support@edgeofurge.com within 15 days of delivery. Please note that we cannot be held responsible for damages that occur during transit.
- Please understand that items can only be considered "defective" based on our discretion and within 30 days of purchase. Please reach out to us via email at support@edgeofurge.com with any details and photos as well as the original order number. Hopefully we still have the item in stock in which case we will provide a return shipping label if necessary and reship the replacement product free of charge. If the item is no longer available, we will issue a refund for the defective goods.
disclaimer:
We cannot be held responsible for lost and stolen packages as this is in control of the mail carrier, and will not refund or replace your order. If your package has been lost or stolen, please contact the carrier to file a claim. We highly recommend purchasing Route Package Protection to protect your order from loss, theft, or damage. If you have purchased Route package protection, you can file a claim with them directly to resolve any issues.
Orders & Payment
I need to change the shipping address on my order
- If your order has not yet shipped, please contact us as soon as possible via email at support@edgeofurge.com with your order number as well as the desired shipping address.
- Unfortunately, if your order has already been shipped there is no way for us to intercept the package and change the shipping address. If the address includes an error, the package will likely be returned to sender at which point we would contact you upon receiving the package to determine how you would like us to proceed.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, ApplePay and installments with ShopPay
I want to order a gift and have it sent to the recipient
Great, we love assisting in your gift-giving! We simply request that you add gift wrapping to your cart so we know to wrap up the items for you! Don’t worry, we won’t include a receipt and we will be sure the prices are not included anywhere on the items. Additionally, you can leave a personalized note at checkout and we will be sure to include that with the gift as well!
I entered my billing information and clicked "pay now" but i'm not sure if my order processed. How can I know that my order was placed?
You should see an order confirmation screen after you click “pay now”. Sometimes our tech glitches and you may not see this screen, so check your email for an order confirmation. The order will not have processed unless you receive a confirmation email from us containing your order number.
I tried to place an order and my payment was declined but I see a transaction listed on my bank account. Did the order process?
Your payment must be accepted in order for your order to process. You will receive an email order confirmation including an order number if the payment was accepted and the order processed. IF YOU DID NOT RECEIVE AN EMAIL CONFIRMATION OR AN ORDER NUMBER, YOUR METHOD OF PAYMENT WAS NOT CHARGED. If the payment was declined, the transaction listed on your bank account is typically a temporary hold and will disappear after a certain amount of time based on your bank. If you have further questions regarding the status of the transaction, please contact your bank.
Discounts & Gift Cards
Can I apply multiple discounts to my order?
We can only accept one discount/offer code per order.
Why is a discount not applying to an item i'm trying to order?
- Some of the wonderful brands we carry have strict guidelines on discounting their products. We honor their requests which means some items are not eligible for discounts.
- Some of the brands excluded from promos and discount codes are:
- Jellycat
- Maileg
I forgot to use my discount code, can I have it applied to my order?
We are happy to apply a discount to your order after it has been placed. Please contact us with your order number and the discount code so we can apply the code to your order. You will be refunded the difference to your original payment method.
Where can I use my Edge of Urge gift card?
- Your Edge of Urge gift card is redeemable online at edgeofurge.com and in-store at Edge of Urge in Raleigh and Wilmington.
- Gift cards purchased after April 1, 2025 can no longer be redeemed at Unlikely Professionals. Gift cards purchased prior to April 1, 2025 can still be redeemed at Unlikely Professionals. Please reach out to us at support@edgeofurge.com if you're interested in redeeming your gift card at Unlikely Professionals.
Does my gift card expire?
Good news! Our gift cards do not have an expiration date.
How do I use my gift card online?
Proceed to the checkout page and copy your 16 digit gift card code into the provided gift card or discount code box and click “apply”.
Can I order a physical gift card to send to someone?
Unfortunately we do not have a way to offer physical gift cards via our website at this time. We suggest sending the e-gift card to yourself via email and printing the gift card to give to your loved one!
Other Questions
How do I care for my plated jewelry?
- It is important to avoid getting your plated jewelry wet. Yes, this means that showering and even washing your hands can tarnish and deteriorate the plating on your jewelry, causing it to change color.
- We recommend wiping your plated jewelry with a soft cloth after wearing to remove any sweat, liquid, or beauty products and avoid getting the jewelry wet at all costs!